{"id":4436,"date":"2025-08-25T23:14:03","date_gmt":"2025-08-25T23:14:03","guid":{"rendered":"https:\/\/www.energiatalu.ee\/muugitingimused\/"},"modified":"2025-09-04T13:21:37","modified_gmt":"2025-09-04T13:21:37","slug":"sale-terms","status":"publish","type":"page","link":"https:\/\/www.energiatalu.ee\/en\/sale-terms\/","title":{"rendered":"Sale Terms and Conditions"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"4436\" class=\"elementor elementor-4436 elementor-14\" data-elementor-post-type=\"page\">\n\t\t\t\t<div class=\"elementor-element elementor-element-38b1f4cb e-flex e-con-boxed e-con e-parent\" data-id=\"38b1f4cb\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-15c4412c elementor-widget elementor-widget-text-editor\" data-id=\"15c4412c\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t\n<h1 data-start=\"121\" data-end=\"168\"><strong data-start=\"123\" data-end=\"168\">TERMS AND CONDITIONS OF SALE<\/strong><\/h1>\n<h2 data-start=\"175\" data-end=\"201\">\u00a0<\/h2>\n<h2 data-start=\"175\" data-end=\"201\">1. General Provisions<\/h2>\n<p data-start=\"203\" data-end=\"375\">\u00a0<\/p>\n<p data-start=\"203\" data-end=\"375\">The owner of the <a href=\"http:\/\/energiatalu.ee\"><span style=\"text-decoration: underline;\">energiatalu.ee<\/span><\/a> online store (hereinafter: the Online Store) is <strong data-start=\"268\" data-end=\"282\">Eluj\u00f5ud O\u00dc<\/strong> (registry code 10250264), located in Vihi village, P\u00f5hja-Sakala municipality, Viljandimaa, Estonia.<\/p>\n<p data-start=\"377\" data-end=\"497\">The products sold in the Online Store are <strong data-start=\"419\" data-end=\"459\">dried medicinal herbs and tea blends<\/strong>, which belong to the food category.<\/p>\n<h2 data-start=\"504\" data-end=\"522\">\u00a0<\/h2>\n<h2 data-start=\"504\" data-end=\"522\">2. Purchasing<\/h2>\n<p data-start=\"524\" data-end=\"638\">\u00a0<\/p>\n<p data-start=\"524\" data-end=\"638\">Each product is displayed with a description and price. Prices are in euros (\u20ac) and include VAT.<\/p>\n<p data-start=\"640\" data-end=\"735\">An order is considered valid once the payment has been received in Eluj\u00f5ud O\u00dc\u2019s bank account.<\/p>\n<p data-start=\"737\" data-end=\"765\">Payment methods available:<\/p>\n<ul data-start=\"766\" data-end=\"814\">\n<li data-start=\"766\" data-end=\"779\">\n<p data-start=\"768\" data-end=\"779\">Bank link<\/p>\n<\/li>\n<li data-start=\"780\" data-end=\"797\">\n<p data-start=\"782\" data-end=\"797\">Bank transfer<\/p>\n<\/li>\n<li data-start=\"798\" data-end=\"814\">\n<p data-start=\"800\" data-end=\"814\">Card payment<\/p>\n<\/li>\n<\/ul>\n<p data-start=\"816\" data-end=\"904\">After a successful payment, the customer will receive an order confirmation by e-mail.<\/p>\n<h2 data-start=\"911\" data-end=\"936\">\u00a0<\/h2>\n<h2 data-start=\"911\" data-end=\"936\">3. Delivery of Goods<\/h2>\n<p data-start=\"938\" data-end=\"997\">\u00a0<\/p>\n<p data-start=\"938\" data-end=\"997\">Customers can choose from the following delivery options:<\/p>\n<ul data-start=\"999\" data-end=\"1223\">\n<li data-start=\"999\" data-end=\"1107\">\n<p data-start=\"1001\" data-end=\"1107\"><strong data-start=\"1001\" data-end=\"1012\">Pick-up<\/strong> \u2013 by prior arrangement at Energia Farm, Vihi village, P\u00f5hja-Sakala municipality, Viljandimaa, Estonia<\/p>\n<\/li>\n<li data-start=\"1108\" data-end=\"1181\">\n<p data-start=\"1110\" data-end=\"1181\"><strong data-start=\"1110\" data-end=\"1129\">Parcel machines<\/strong> \u2013 Smartposti, Omniva or DPD (starting from \u20ac2.99)<\/p>\n<\/li>\n<li data-start=\"1182\" data-end=\"1223\">\n<p data-start=\"1184\" data-end=\"1223\"><strong data-start=\"1184\" data-end=\"1201\">Free delivery<\/strong> for orders from \u20ac75<\/p>\n<\/li>\n<\/ul>\n<p data-start=\"1225\" data-end=\"1405\">Products are usually dispatched within 2 working days after receipt of payment.<br data-start=\"1304\" data-end=\"1307\" \/>If the order cannot be fulfilled within 3 working days, the customer will be notified by e-mail.<\/p>\n<h2 data-start=\"1412\" data-end=\"1451\">\u00a0<\/h2>\n<h2 data-start=\"1412\" data-end=\"1451\">4. Returns and Right of Withdrawal<\/h2>\n<h3 data-start=\"1453\" data-end=\"1494\">\u00a0<\/h3>\n<h3 data-start=\"1453\" data-end=\"1494\">4.1 Private Individuals (Consumers)<\/h3>\n<p data-start=\"1495\" data-end=\"1568\">\u00a0<\/p>\n<p data-start=\"1495\" data-end=\"1568\">Consumers have the right to return goods within <strong data-start=\"1543\" data-end=\"1554\">14 days<\/strong> of receipt.<\/p>\n<p data-start=\"1570\" data-end=\"1782\"><strong data-start=\"1570\" data-end=\"1584\">Exception:<\/strong> As these are food products (herbal teas, dried herbs), the right of withdrawal does not apply to opened packages due to hygiene and health protection reasons.<br data-start=\"1743\" data-end=\"1746\" \/>Unopened packages may be returned.<\/p>\n<p data-start=\"1784\" data-end=\"2033\">Return requests must be submitted by e-mail to <strong data-start=\"1831\" data-end=\"1854\"><a class=\"decorated-link cursor-pointer\" rel=\"noopener\" data-start=\"1833\" data-end=\"1852\">info@energiatalu.ee<\/a><\/strong>.<br data-start=\"1855\" data-end=\"1858\" \/>Return costs are covered by the buyer, except in cases where the product does not match the order.<br data-start=\"1956\" data-end=\"1959\" \/>Refunds will be made within <strong data-start=\"1987\" data-end=\"1998\">14 days<\/strong> of receiving the returned goods.<\/p>\n<h3 data-start=\"2035\" data-end=\"2059\">\u00a0<\/h3>\n<h3 data-start=\"2035\" data-end=\"2059\">4.2 Legal Entities<\/h3>\n<p data-start=\"2060\" data-end=\"2241\">The 14-day right of withdrawal does not apply to legal entities (companies, NGOs, institutions).<br data-start=\"2156\" data-end=\"2159\" \/>Returns are only possible by special agreement between Eluj\u00f5ud O\u00dc and the buyer.<\/p>\n<h2 data-start=\"2248\" data-end=\"2266\">\u00a0<\/h2>\n<h2 data-start=\"2248\" data-end=\"2266\">5. Complaints<\/h2>\n<p data-start=\"2268\" data-end=\"2552\">\u00a0<\/p>\n<p data-start=\"2268\" data-end=\"2552\">Upon receiving the goods, the customer must inspect the products immediately.<br data-start=\"2345\" data-end=\"2348\" \/>If the goods are defective, damaged, or incorrect, the seller must be notified within <strong data-start=\"2434\" data-end=\"2452\">5 working days<\/strong>.<br data-start=\"2453\" data-end=\"2456\" \/>Later complaints will not be accepted, as the products are food items with limited shelf life.<\/p>\n<h2 data-start=\"2559\" data-end=\"2585\">\u00a0<\/h2>\n<h2 data-start=\"2559\" data-end=\"2585\">6. Dispute Resolution<\/h2>\n<p data-start=\"2587\" data-end=\"2800\">\u00a0<\/p>\n<p data-start=\"2587\" data-end=\"2800\">If the buyer and Eluj\u00f5ud O\u00dc are unable to resolve a dispute, the consumer has the right to contact the <strong data-start=\"2690\" data-end=\"2721\">Consumer Disputes Committee<\/strong> at the Consumer Protection and Technical Regulatory Authority (<a class=\"decorated-link\" href=\"http:\/\/www.ttja.ee?utm_source=chatgpt.com\" target=\"_new\" rel=\"noopener\" data-start=\"2785\" data-end=\"2796\">www.ttja.ee<\/a>).<\/p>\n<h2 data-start=\"2807\" data-end=\"2834\">\u00a0<\/h2>\n<h2 data-start=\"2807\" data-end=\"2834\">7. Contact Information<\/h2>\n<p data-start=\"2836\" data-end=\"2995\">\u00a0<\/p>\n<p data-start=\"2836\" data-end=\"2995\"><strong data-start=\"2836\" data-end=\"2850\">Eluj\u00f5ud O\u00dc<\/strong><br data-start=\"2850\" data-end=\"2853\" \/>Registry code: 10250264<br data-start=\"2876\" data-end=\"2879\" \/>Address: Vihi village, P\u00f5hja-Sakala municipality, Viljandimaa, Estonia<br data-start=\"2940\" data-end=\"2943\" \/>E-mail: <a class=\"decorated-link cursor-pointer\" rel=\"noopener\" data-start=\"2951\" data-end=\"2970\">info@energiatalu.ee<\/a><br data-start=\"2970\" data-end=\"2973\" \/>Phone: +372 510 6193<\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>TERMS AND CONDITIONS OF SALE 1. General Provisions The owner of the energiatalu.ee online store (hereinafter: the Online Store) is Eluj\u00f5ud O\u00dc (registry code 10250264), located in Vihi village, P\u00f5hja-Sakala municipality, Viljandimaa, Estonia. The products sold in the Online Store are dried medicinal herbs and tea blends, which belong to the food category. 2. Purchasing [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-4436","page","type-page","status-publish","hentry"],"aioseo_notices":[],"_links":{"self":[{"href":"https:\/\/www.energiatalu.ee\/en\/wp-json\/wp\/v2\/pages\/4436","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.energiatalu.ee\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/www.energiatalu.ee\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/www.energiatalu.ee\/en\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/www.energiatalu.ee\/en\/wp-json\/wp\/v2\/comments?post=4436"}],"version-history":[{"count":6,"href":"https:\/\/www.energiatalu.ee\/en\/wp-json\/wp\/v2\/pages\/4436\/revisions"}],"predecessor-version":[{"id":4518,"href":"https:\/\/www.energiatalu.ee\/en\/wp-json\/wp\/v2\/pages\/4436\/revisions\/4518"}],"wp:attachment":[{"href":"https:\/\/www.energiatalu.ee\/en\/wp-json\/wp\/v2\/media?parent=4436"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}